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terms

Payments

We can accept orders and payments online. In order to do so we use the internationaly recognised PayPal system. This enables us to process payments using credit and debit cards through the secure PayPal system. To learn more about Paypal please cick on the link below.

Alternatively we are happy to accept orders by phone on 01869 347 428

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Delivery

Goods will be dispatched by 1st class post, subject to availability, within 3 working days of acknowledgement of your order. There is a flat rate charge for any delivery within the UK of £3.95. Notification will be given of any delay to your order although we cannot be responsible for any delays to orders once they have been dispatched.

Colours

While every effort has ben made to ensure that the product photographs on this website are a true and accurate represenattion of the actual colours, the variety of computer monitors in use means we cannot guarantee that these colours will be accurately reproduced on your own screen. If the accuracy of the colours is particulalry important we would suggest that you contact us before placing an order.

Product Care

We do advise that our knitwear is hand washed (unless specifically stated otherwise) using a gentle detergent, as the yarn could be damaged if washed by machine. Hand-washed woolens can be rolled up in a clean towel to remove excess water before being laid flat, away from direct heat or sunlight, to dry. When treated with care they will last a lifetime! Unfortunately we cannot accept items for refund or exchange if they have been damaged in the wash.

Refunds

Items should be returned within 14 days of receipt, unworn. Once they are back in our possesion we will be happy to arrange a refund or exchange. Please use a free 'proof of posting' certificate as we cannot be responsible for parcels that fail to reach us.

This guarantee is in addition to your statutory rights.

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Traditional hand-knitted clothing

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